What if my delivery is outside of the guaranteed service hours?

  • Updated

We understand that sometimes you may need a delivery made outside our guaranteed work hours. 

In these instances, you will still have access to the Sherpa fleet to have your delivery made, however drivers may not be available to complete your delivery. Our system will automatically attempt to find you a driver, however we cannot guarantee a driver will be available. 

In the instance that we cannot provide you with a driver and the booking was made outside our guaranteed service hours, we do not process credits or refunds. 

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