Having an issue with a delivery? You'll find the answers in here.
Delivery Progress and Tracking
- I need to contact my driver. How can I do that?
- Where can I find an invoice for my delivery payment?
- How can I track an order I’ve placed?
- How can my recipient track their order?
- I got a text saying I have a delivery on the way with Sherpa. What does this mean?
- What happens to the item if the recipient isn’t available or the delivery location is closed?
Editing or Cancelling a Delivery
- How do I cancel my delivery?
- Can I edit the details of my delivery?
- My delivery has been picked up but I need to change the delivery location. What can I do?
- What does incorrect or insufficient address details mean? How do I fix it?
- I have additional details I want to share with my driver. How can I do that?
Returns and Redeliveries
- My delivery needs to be returned or redelivered. How does this work?
- Do I get charged if my items need to be returned or redelivered?
Delivery & Driver Issues
- What if my delivery is outside of the guaranteed service area?
- What if my delivery is outside of the guaranteed service hours?
- What happens if my delivery is late?
- What happens if my driver is required to wait at the pickup or delivery location?
- My item has been damaged or stolen. What happens next?
- Do my items have shipment coverage?
Need some help?
Reach out to our support team today, and we'll get back to you as soon as we can.Get in touch